We are your trusted partner in Business Process Management. We simplify your business processes. We have a laser-sharp focus on delivering value for you. We have been providing innovative, customer-centric Business Process Management (BPM/BPO) solutions to the world’s leading organisations – across the Telecommunications & Media, Banking & Financial Services, Insurance, Healthcare and Publishing industries. We’ve been doing this for over a decade; along the way, we’ve developed in-depth business domain knowledge and insight. We leverage this insight to make your complex business processes easy, efficient, and effective. And that’s our brand promise – Business Process. Simplified.

The most commonly outsourced streams of business include :

BPO Projects

Data Entry Projects

IT Outsourcing

Legal Outsourcing

Content Development

Web Design and Maintenance


Technical/Customer Support

Most of the times tasks are outsourced to vendors who specialize in their field. The outsourced vendors also have specific equipment and technical expertise, most of the times better than the ones at the outsourcing organization. Effectively the tasks can be completed faster and with better quality output.

HermitTech ia committed to continuous performance enhancements which results in cost and performance benefits. Our value-added Outsourcing includes :

  1. Scalable Business Process Offerings: We have world-class execution capabilities in selected processes and provide highly customized, scalable business process offerings to meet the requirements of the client.
  2. Domain Knowledge: Our deep understanding of the client and their industry enables successful execution of business process outsourcing arrangements.
  3. Best Practices: We provide value by implementing best practices distilled out of operational experience in executing client's business processes. Our best practices are those that utilize technology and business procedures for information security and compliance. The HR best practices cover areas such as hiring, training, operational metrics, day-to-day operations, and reward programs.
  4. Process Integration and Automation: Analyzing the business process and automating them through technology has obvious advantages. Sustainable competitive advantage comes through the smart use of technology to automate not only parts of the process, but to integrate the entire process and supply chain.
  5. Scientific and Engineering Tools: Significant process improvements are realized through the applications of tools and methodologies such as Six Sigma and Quality Management.
  6. Transition Management: In order to make the transition of the client's processes to our centers seamless, a robust transition management methodology has been implemented. Project teams comprise specialists in areas of process analysis, quality assurance, training, security, networking, and systems integration. Our Transition model supports rapid knowledge acquisition, well-managed transition, strong performance management, and productivity improvement.